Claims Process Overview

Follow clear steps and prepare essential documents to file your insurance claim efficiently.

Step-by-Step Guide to Filing Your Insurance Claim

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Step 1: Report the Incident Promptly

Notify Thomas Scott Agency as soon as possible after the event. Provide essential details such as date, time, location, and a brief description of what happened to initiate your claim.

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Step 2: Gather Required Documentation

Collect all relevant documents including police reports, photos of damage, repair estimates, medical records if applicable, and your policy number. Accurate documentation helps speed up claim processing.

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Step 3: Claim Submission  and Follow Up

We will complete the claim and submit it along with your documents. Keep in contact with your claims representative for updates and provide any additional information promptly to ensure a smooth resolution.

Common Questions About Filing Claims

This section addresses frequent inquiries to help you navigate the claims process with confidence. Clear answers and practical advice ensure you know what to expect and how to prepare.

What documents do I need to file a claim?

Prepare your policy number, proof of loss or damage, police reports if applicable, photos of the incident, and any repair estimates or medical bills. Having these ready speeds up your claim review.

How long does the claims process usually take?

Processing times vary depending on claim complexity, but most claims are reviewed within 7 to 14 business days. Prompt submission of complete documentation helps avoid delays.

What should I do if my claim is denied?

If your claim is denied, review the explanation provided and gather any additional supporting documents. Contact your agent to discuss options for appeal or further assistance.

Please submit complete information.

**Filling out information for a claim does not mean you're filing a claim.

Submit A Claim